A successful business will set expectations for its employees, balance workload, manage constraints, calculate staffing levels and crew size, schedule; pull waste and non-value-added activity out.
Work Measurement is the place to start, for any organization where people or machines contribute to output, customer service, or cost.
编者注：这是一片介绍动作和时间研究如何应用到服务业的文章，文中提到两个服务业的案例，call center and printers of search engine company ，其中call center 案例主要说的是一家热线中心的工作人员在离开位置去喝一杯开水，回来后，一般需要10分钟的时间再次投入工作，所以这家公司就在每个热线代表的位置上都单独设置了开水，节省了很多时间。printers of search engine company 指的是一家搜索引擎公司每层楼只有2台打印机，大部分员工离打印机20m到75m之间，这样每年会浪费很多打印的时间......(注：文章版权属原作者所有。)
Saving Motion, Time and Your Business
by Glen Emerson Morris
Recently I came across a used copy of Ralph M. Barnes' classic book Motion and Time Study for sale for a couple of dollars. Since it retails on Amazon for around $131.95, I didn't take long to get it to the register. Even though the first edition was written nearly seventy years ago, it's still one of the best books ever written on the subject.
